Reopened May 21st, 2020

Health & Safety Update

In accordance with the state and local government reopening guidelines, the Coastal Palms Hotel reopened May 15th.

The Safety of Our Guests & Staff is our Top Priority

The well-being of our guests and employees is our top priority. To that end, we are doing the following:

  • Ensuring employees are informed and following CDC & OSHA guidelines for working during COVID-19
  • Requiring masks and gloves for our employees in guest areas
  • Continuing to align our already stringent cleaning procedures with the latest guidance from the CDC, and implementing them with increased frequency
  • Providing hand sanitizer stations at convenient locations for guest and employee use
  • Providing clear and frequent reminders to follow CDC guidelines for social distancing and personal hygiene via signage throughout the hotel
  • Monitoring guest areas to encourage social distancing and reduce group gatherings in accordance with government mandates

We are excited to welcome you back to the Coastal Palms Hotel. To help us keep our guests and our employees safe, we ask that you please:
  • Follow CDC health & safety guidelines:
    • It is highly recommended that you wear a face covering when around others in public area.
    • Always keep at least 6 feet between you and others.
    • Follow proper hand washing guidelines.
    • Cover your mouth and nose with a tissue when you cough or sneeze.
  • Stay home if you are ill or exhibiting symptoms of flu or COVID-19.
  • Be courteous on walkways and allow ample space for passing and social distancing.
  • To avoid large gathering in lobby area, we kindly ask only one family member be present during the check-in process. Please don’t forget to bring your ID and Credit Card for verification.
  • To speed up your check-in process you can call 800-641-0011 on the day of your arrival and pay your remaining balance.

Amenities

Outdoor Pool
Open 10am - 8pm

Fitness Center
Closed until restrictions are lifted.

Game Room
Open 10am - 10pm

View Ocean City FAQs

List of OCMD restaurant
providing carry-out/delivery

FAQs

When will the Coastal Palms Hotel open for public?
The Coastal Palms Hotel reopened May 21st, 2020.

Are you accepting reservations?
Yes, you can make a reservation here or by calling 800-641-0011.

What is your cancellation policy?
Room Cancellation Policy: 72 hours before arrival date.

Are masks required in the hotel?
We highly recommend wearing a face mask in public areas.

Will hotel employees be wearing masks?
Yes, all Carousel Group employees will be wearing personal protective equipment such as facial masks and gloves to ensure the safety of themselves and guests.

How rooms are being disinfected?
All housekeeping staff will be wearing PPE and change gloves after each room.
Rooms will be cleaned and disinfected by disinfectant machine after each check out.
For safety purposes, there will be No Daily In-Room Housekeeping Service.
Rooms may not be serviced while guests are in the rooms/condos.

Service for occupied rooms and condos will be limited to the following:

  • Removal of trash/replacement of trash bags
  • Removal/replacement of towels
  • Refurnish toiletries as needed

Will the front desk be open?
Yes, front desk will be open with 2 associates wearing PPE and located at least 6ft apart behind the plastic glass.
All guests will be asked to maintain physical distance of 6ft. by following the stickers on the floor.
To eliminate crowds in the lobby area, we ask only one person be present during the check-in process.
Please don’t forget to bring your ID and Credit Card for verification.

Is swimming pool open?
The outdoor pool is open weather permitting.

Can I use Fitness Center during my stay?
As of now, the Fitness Center is closed. It will reopen once state restrictions are lifted.

Can my kids use the game room?
Yes. It is open from 10am - 10pm.